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What are the ins and outs of HubSpot? How do I create a custom feedback survey? So you wanna build a chatbot… How to create, send, troubleshoot, and analyze a…

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the stages a customer goes through with your company where your customers physically are how your prospects become your customers how your customers renew

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback

Offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want.

understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy

Gathering support inquiries Responding to support inquiries Reporting and analyzing on support inquiries Categorizing and routing support inquiries

Understand the issue Find relevant context Diagnose the problem Ask for help