Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage

Varies by industry Anything positive 10 or above 20 or above

True False

Help desk Customer feedback surveys Project management Knowledge base

A. If you only want your customers, not prospects, to access your information B. If you don’t want your competitors to access your information C. If you only want your…

Customer effort score Net promoter score Customer satisfaction survey None of the above

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon

True False

True False

True False