True False

views editing stores records customization

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above

live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee

Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service

True False

When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect When the customer got what they expected

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational