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True or false? It’s a best practice to send your NPS survey to customers monthly.
True False
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January 27, 2021
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True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True False
January 27, 2021
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True or false? It’s a good idea to write your knowledge base titles as questions.
True False
January 27, 2021
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True or false? The only way to move tickets to different stages is manually.
True False
January 27, 2021
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True or false? When setting up your Conversations email inbox, you should connect your personal email.
True False
January 27, 2021
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True or false? Customer journey maps are only useful for customer-facing individuals.
True False
January 27, 2021
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True or false? You should only include four stages in your customer journey map.
True False
January 27, 2021
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True or false? Your leadership team should be the ones to create the customer journey map.
True False
January 27, 2021
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Which of the following is a best practice when sending emails as part of your task queue?
Use the email scheduling tool to make sure your emails will be delivered at a time that’s convenient for your contacts. Send emails first thing in the morning to make…
January 27, 2021
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What can you use the documents tool for?
You can use it to share a document with your contacts and get insights into how they interact with it. You can use it to create customized documents such as…
January 27, 2021
