True False

To exceed expectations To provide an outstanding experience every time a prospect or customer interacts with your company To go the extra step to ensure a prospect or customer accomplishes…

True False

The engage stage begins when a purchase occurs. The engage stage begins when a customer leaves you. The engage stage begins when a prospect or customer takes a desired action.…

You answer questions and provide solutions for the challenges your prospects and customers face and strategies to accomplish the goals they set. You focus on bringing prospects and customers to…

The website performance roadmap The stakeholder mapping document The journey map Fundamental assumptions

To help teams improve their efforts by informing them of your user learnings, and vice versa. To transfer inactive users to the archive as they are no longer engaged with…

True False

Start at the top of the prioritized wish list and select as many action items as you can complete based on the effort required by each item and the team’s…

A combination of highest impact score, lowest effort required to build, and urgency to implement. By selecting the action items based on which team members have the capacity to complete…